Terms of Service

By accessing or using PayFleet's platform, you agree to be bound by these Terms of Service. PayFleet ("we", "us", or "our") provides a self-service software platform that lets Uber fleet owners manage their own drivers, vehicles, performance data, suppliers, and payments.

If you do not agree to these terms, you may not access or use the platform. These terms constitute a legally binding agreement between you and PayFleet.

PayFleet is a software tool, not a managed service. You retain full control and responsibility for your fleet, drivers, and Uber account. The platform gives you:

• ▸Driver management and onboarding tools
• ▸Driver performance tracking (trips, earnings, deductions)
• ▸Vehicle service and maintenance history logging
• ▸Payment and deduction processing within your own account
• ▸Transaction history and running balances
• ▸Supplier and fleet owner management for multi-fleet operators

PayFleet does not recruit drivers, register vehicles with Uber, coordinate insurance, or manage maintenance on your behalf — these remain your responsibility. We reserve the right to modify, add, or remove platform features with reasonable notice.

PayFleet is currently offered free of charge to fleet owners. There are no setup fees, commissions, or charges on the earnings you track through the platform.

Future Pricing: We may introduce paid plans or premium features in the future. If we do, existing free functionality will not be retroactively charged without at least 30 days' notice, and you will always be able to decline new paid features.

As a PayFleet user, you are responsible for:

• ▸The accuracy of all data you enter about your vehicles, drivers, and finances
• ▸Maintaining your own compliance with Uber's platform requirements
• ▸Maintaining valid vehicle documentation, roadworthiness certificates, and registration
• ▸Managing your own driver relationships, payments, and disputes
• ▸Keeping your login credentials secure and your account information current
• ▸Complying with all applicable South African laws and regulations, including data protection and labour law obligations toward your drivers

PayFleet provides tools to help you organise and track your fleet — it does not manage your fleet for you. The following limitations apply:

Data Accuracy: Reports, balances, and analytics shown in the platform are only as accurate as the data you enter. We are not responsible for decisions made based on incomplete or incorrect data.

Uber Platform: PayFleet is independent of Uber Technologies. We are not responsible for Uber's decisions, policy changes, account suspensions, or rating adjustments.

Driver & Supplier Conduct: You are solely responsible for the drivers and suppliers you add to the platform. PayFleet does not screen, vet, or manage these relationships.

Earnings: We make no guarantees about your fleet's earnings or performance. The platform is a record-keeping and management tool, not a revenue guarantee.

Force Majeure: We are not liable for service disruptions caused by circumstances beyond our control, including outages, natural disasters, civil unrest, or government actions.

You may stop using PayFleet and delete your account at any time, free of charge, with no notice period required.

Immediate Termination: PayFleet reserves the right to suspend or terminate accounts that breach these terms, provide false information, or engage in fraudulent activity.

Data on Termination: Upon account deletion, your data will be handled in accordance with our Privacy Policy. You may export your data before deleting your account.

To the maximum extent permitted by South African law, PayFleet's total liability to you for any claim arising from these terms or use of the platform shall not exceed R1,000, given that the platform is provided free of charge.

PayFleet is not liable for:

• ▸Loss of profits, revenue, or expected earnings
• ▸Vehicle damage, driver disputes, or third-party claims arising from your fleet operations
• ▸Uber account suspensions or platform changes
• ▸Indirect, consequential, or punitive damages

Nothing in these terms limits liability for fraud, personal injury, or any liability that cannot be excluded by law.

All intellectual property in the PayFleet platform, including software, dashboards, reports, logos, and branding, is owned by PayFleet. You are granted a limited, non-exclusive licence to use the platform solely for your own fleet management purposes.

You retain ownership of the data you enter about your fleet, drivers, and finances. You may not reproduce, redistribute, reverse-engineer, or create derivative works based on our platform without our prior written consent.

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy at payfleet.co.za/privacy to understand how we collect, use, and protect your information.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails within 30 days, disputes shall be resolved through binding arbitration.

Arbitration will be conducted under the Arbitration Foundation of Southern Africa (AFSA) rules. The arbitration will take place in South Africa. The arbitrator's decision shall be final and binding.

Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

These Terms of Service are governed by the laws of the Republic of South Africa. Any legal proceedings that cannot be resolved through arbitration shall be subject to the exclusive jurisdiction of the South African courts.

We may update these Terms of Service from time to time. We will notify you of material changes at least 14 days before they take effect via email to your registered address. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

For legal inquiries, contract questions, or formal correspondence regarding these terms:

Email: legal@payfleet.co.za **General:** info@payfleet.co.za

Response time for legal matters: within 5 business days.