Privacy Policy

PayFleet collects several types of information to provide and improve the platform:

Personal Information: When you register or use the platform, we collect your name, email address, phone number, and business address.

Fleet & Vehicle Data: Information you enter about your vehicles, service and maintenance history, and operational data.

Driver Information: Data you enter about drivers associated with your fleet, including performance metrics, trip data, and payment records.

Financial Information: Payment and deduction records you enter or process through the platform, including transaction history and balances.

Technical Data: IP addresses, browser type, device information, cookies, and usage analytics collected automatically when you use the platform.

We use your information strictly to operate and improve the platform:

• ▸Providing the driver management, performance tracking, and payment processing tools you use
• ▸Generating the reports, dashboards, and analytics shown in your account
• ▸Communicating service updates, notifications, and support responses
• ▸Complying with legal obligations and regulatory requirements
• ▸Improving platform features and user experience

PayFleet does not use your data to manage your fleet on your behalf — you remain in control of your fleet operations at all times.

PayFleet does not sell your personal information to third parties. We only share data in the following circumstances:

Service Providers: We share necessary data with our hosting and infrastructure providers strictly to operate the platform.

Legal Requirements: We may disclose information when required by law, court order, or government authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified prior to any such transfer.

With Your Consent: We may share your information for other purposes with your explicit consent.

We implement industry-standard security measures to protect your information:

• ▸End-to-end encryption for all sensitive data transmission
• ▸Regular security audits and penetration testing
• ▸Role-based access controls for our team
• ▸Secure, redundant data centres with physical access controls
• ▸Incident response procedures with mandatory breach notification

While we take every precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

You have the following rights regarding your personal information:

Access: Request a copy of all personal data we hold about you.

Correction: Request corrections to any inaccurate or incomplete data.

Deletion: Request deletion of your personal data, subject to legal retention requirements.

Opt-Out: Unsubscribe from marketing communications at any time.

Portability: Request your data in a machine-readable format.

Object: Object to the processing of your data for specific purposes.

To exercise any of these rights, contact us at privacy@payfleet.co.za. We will respond within 30 days.

We retain your information for as long as necessary to provide our services. After service termination:

• ▸Financial and tax records are retained for 7 years as required by South African law
• ▸Compliance and legal records are retained as required by applicable regulations
• ▸Fleet operational data may be retained for fraud prevention and dispute resolution purposes
• ▸Anonymised, aggregated analytics data may be retained indefinitely

You may request deletion of your data at any time, subject to these retention requirements.

Our platform uses cookies and similar tracking technologies to:

• ▸Maintain your login session and preferences
• ▸Analyse platform usage and performance
• ▸Deliver relevant content and features

You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality. We do not use cookies for third-party advertising.

PayFleet operates primarily in South Africa. If we need to transfer your data internationally (for example, to cloud providers), we ensure adequate safeguards are in place in accordance with applicable data protection laws, including standard contractual clauses where required.

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email to your registered address and by posting the updated policy with a new effective date. Continued use of our services after notification constitutes acceptance of the updated policy.

For privacy-related inquiries, requests, or concerns, please contact our privacy team:

Email: privacy@payfleet.co.za **General:** info@payfleet.co.za

We are committed to resolving all privacy concerns promptly and transparently.